Suppose, you have closed a deal but is this where client’s journey ends? Nope, not at all.Its all about phone answering services but like after hour phone answering service and here we help and assist customers when they are done with their order placement.
The client may:
- Call to cancel the order or make amendments to current order
- Needs to know the status on the order processing
- Hasn’t received delivery at all
- Has gotten the product delivered but it not what he ordered
- Has trouble configuring the workings of a product
- Simply wish to exchange for a different product
- Was promised a discount or complimentary product that was not delivered
- Received the product that damaged in shipment
- Has not gotten satisfactory service or the repair guy didn’t show up on appointed time
No business is always a well-oiled machine. People are not always as invested in a project as the directors would like, they’re prone to making mistakes. Emenac Call Center Services’ excellent call representatives eradicate any of these irregularities to achieve customer’s approval. They keep instantly accessible records of customer ordering information and their buying inclinations that allows them to aid caller with minimum hold-time and churn rate.